What is the Check-in and Check-out Times feature?
The Check-in and Check-out Times feature allows you to display arrival and departure information directly on your guide cover page.
Guests can see this information as soon as they open the guide, without needing to search through your content.
You can also use standard field codes to display check-in and check-out times anywhere in your guide content or guest messages.
Why use it?
This feature helps you:
Keep check-in and check-out times consistent across all guides
Avoid manually updating times in multiple places
Display important arrival and departure information immediately
Use the same information in guide content and guest messages
Set default check-in and check-out times for all guides
Template-level settings are useful if most of your properties use the same arrival and departure times.
Steps
Go to Settings → Preferences
Find Check-in and Check-out Times
Click Edit
Enter your preferred:
Check-in time
Check-out time
💡 Default times
Check-in: After 3:00 PM
Check-out: Before 10:00 AM
You can adjust these times to suit your properties.
5. Choose whether to display the card on your guide cover page:
Enabled = show the card
Disabled = hide the card
When enabled, a check-in/check-out card appears on the guide cover page.
This helps guests quickly find essential arrival and departure information without needing to browse through the guide.
Override check-in and check-out times for a specific guide
If a property has different check-in or check-out times, you can override the guide level
Steps
Go to the Guides page
Open the guide you want to update
Go to Guide Details
Scroll down to Check-in and Check-out Times
Click Edit
Set Use template level settings to No
Enter the check-in and check-out times for that guide
Choose whether to display the card on the guide cover page:
Enabled = show the check-in/check-out card
Disabled = hide the card
Click Save
💡 Tip
When Use template level settings is set to No, the guide will use its own check-in and check-out times instead of the account-level settings.
Use check-in and check-out times field codes
Two standard field codes are available:
{{checkin_time}}{{checkout_time}}
You can use these field codes in:
Guide content and topic descriptions
Touch Stay email templates
Touch Stay SMS templates
This means you only need to update the time once, and it will automatically update everywhere the field code is used.
Using Message Hub
If you're using Message Hub, these field codes will automatically populate with the check-in and check-out times you've configured.
This means you won't need to manually update arrival and departure times in your guest messages whenever they change.
Not using Message Hub?
You can still use these field codes anywhere within your guide content.
Simply add:
{{checkin_time}}{{checkout_time}}
wherever you'd like guests to see your arrival and departure times.
How guests see check-in and check-out times
Quick Share links
The Quick Share link gives anyone you share it with permanent and unrestricted access to your full guide.
Guests will see:
Check-in time
Check-out time
The card appears on the guide cover page.
Invitation links
Invitation links are unique guide links created for individual reservations.
They are automatically generated when:
You use Message Hub to send invitations to guests
You use one of our integrated PMS partners, and reservations sync into Touch Stay
Unlike Quick Share links, Invitation links can personalise the guide experience using reservation details.
Guests may see:
Check-in time
Check-out time
Arrival date
Departure date
This allows Touch Stay to display relevant information based on the guest's reservation and stay dates.
FAQ
Can I use different times for different properties?
Yes. You can override the account-level settings on individual guides.
Can I still display check-in and check-out times inside my guide?
Yes. Use the standard field codes:{{checkin_time}}{{checkout_time}}
You can place them anywhere in your content or guest messages.
Do I need to update my existing content?
If you currently use custom field codes for check-in or check-out times, we recommend updating them to:{{checkin_time}}{{checkout_time}}
This will make future updates easier to manage.
Can I hide the card on the guide cover page?
Yes. Set the feature to Disabled, and the card will not appear on the cover page.
🤝 Need Help?
If you need any assistance, contact our team at [email protected] or submit a ticket from your Touch Stay account, and we'll be happy to help.
