In the new Hub, Field Codes live in the Account library → Field Codes section — one central place where all your dynamic codes are managed and available across every guidebook and message.
How Field Codes work
You add a short code like ###{{guest_first_name}} into your guide content or message template. When your guest views the guide or receives a message, Touch Stay replaces the code with the real information automatically.
Example:
You write:
"Hi ###{{guest_first_name}}, we can't wait to welcome you to ###{{guide_name}} on ###{{arrival_date}}!"
Your guest sees:
"Hi Sarah, we can't wait to welcome you to Casa del Sol on 10 July!"
Where to find Field Codes
Open the Account library from the left sidebar.
Click Field Codes.
Here you can see all your standard and custom Field Codes, create new ones, and set substitute values.
Using Field Codes in guide content
You can use Field Codes directly inside your guidebook topics to make content feel unique for each property or guest.
Example: ###{{guide_name}} can turn a category title like "About the Accommodation" into "About Casa del Sol" — automatically, for each guidebook.
How to insert a Field Code in your guide:
For section titles — click the Insert Field Code button
For topic content — use the Field Code option in the text editor toolbar
⚠️ Note about Quick Share links: If you share your guide using a Quick Share link (instead of a personalised invitation), some Field Codes won't have data to display — the Quick Share link is the same for all viewers and isn't tied to an invitation. In those cases, the substitute value will be shown instead (see the Substitute Values section below).
Using Field Codes in message templates
Field Codes make your automated messages personal without extra work. For example, ###{{guest_first_name}} will automatically be replaced by the guest's actual first name when the message is sent.
How to insert a Field Code in messages:
For the email from name or subject line — click Insert Field Code
For email body or SMS content — use the Field Code option in the text editor toolbar
💡 Tip: You can also use Field Codes when setting message template criteria, helping determine which messages apply to which guide or guest. Learn more: [Message template criteria explained]
Standard Field Codes
These come with your account automatically and are based on fixed fields in Touch Stay:
Guide-related codes:
Code | What it inserts |
| The name of the guide |
| The street address of the guide |
| The city of the guide |
| The region or state of the guide |
| The zip/post code of the guide |
| The country of the guide |
| The contact name set on the guide or in account profile |
| The contact email set on the guide or in account profile |
| A clickable phone link to the contact phone number |
| A clickable SMS link to the contact phone number |
Guest-related codes:
Code | What it inserts |
| The guest's first name (from the invitation) |
| The guest's last name (from the invitation) |
| The guest's email address (from the invitation) |
| The guest's phone number (from the invitation) |
| The arrival/start date (from the invitation) |
| The departure/end date (from the invitation) |
Other codes:
Code | What it inserts |
| The first name set in your account profile |
| The unique link for the invitation |
| The number of views the invitation has had |
| Any active tags on the guide |
Notes:
¹ These codes are not available when setting message criteria.
² This code is not available in message templates or guide content.
Custom Field Codes
You can create your own Field Codes for anything that's useful for personalising information for your guests — lock codes, review links, booking IDs, and more.
How to create a custom Field Code:
Open Account library → Field Codes.
Click Create new Field Code.
Configure the following:
Field Code Name
The name also forms the short code used in your content. Rules:
Letters, numbers, underscores and hyphens only
No spaces or special characters
The double curly brackets are added automatically — you don't need to add them yourself
Field Type
Determines where the data is set:
Field Type | When to use | Example |
User/Guest | Data set when creating an invitation — specific to each guest | Lock code, parking space number |
Guide | Data set on the guidebook — specific to each property | Review link, property manager name |
Data Type
Determines what kind of data the Field Code holds:
Data Type | What it accepts | Example use |
Text | Free plain text | Reservation or booking ID |
List | A predefined set of values (enter each separated by a comma) | Guest type (couple, family, celebration) |
Link | A web link — renders as a clickable link when displayed | Your website reviews page |
Date | A fixed date — enables time-related criteria (before, after) | Event date, seasonal changeover |
Number | Whole numbers only — enables value-related criteria (greater than, less than) | Number of guests, floor number |
Yes or No | A simple yes/no choice | Airport transfer booked, welcome hamper requested |
💡 Note: Custom fields allow up to 65,000 characters, but the content can't be formatted — no line breaks or paragraphs.
Substitute Value
An optional fallback shown when the Field Code data is missing.
Example: You create a custom Field Code called ###{{lock_code}}. You set the substitute value to "Call us if code is missing". If you ever forget to add the lock code to an invitation, the substitute value appears instead — so your guest is never left without instructions.
Substitute values are also used for standard Field Codes on your Quick Share link, where invitation-specific data isn't available.
What's different from the legacy Hub?
Legacy Hub | New Hub |
Field Codes managed from the Field Codes tab on the Account page | Field Codes managed from Account library → Field Codes |
Accessed separately from other reusable content tools | Grouped with Tags, Custom Elements and Content Hub in the Account library |
Same functionality | Same functionality — the features haven't changed, just the location |