Prefer to watch? The video above walks through the new Hub. Prefer to read? Everything is written out below.
Table of contents:
The left sidebar
The left sidebar is your main navigation. From here you can access:
Guidebooks – create, edit and manage all your guidebooks
Contacts – manage your guest contacts
Messaging & Chat – set up and send guest messages
Store – manage upsells and add-ons
Campaigns – create and track campaigns in your guidebook
Tours & Activities – add bookable experiences
Integrations – connect with third-party tools
Data Dashboard – view performance and analytics
Lower down you'll find the Account library (your central, shareable content store) and General settings (account-wide options). Some accounts also see Tasks Management and Referral Program, when these are enabled.
At the bottom of the sidebar you'll find the Switch to legacy hub option if you want to return to the legacy Hub.
💡 Master (multi-account) accounts see a different sidebar: Members and Content Hub replace the guidebook, contacts, messaging and other host links, and there's no Account library. Switch to the account that holds your guidebooks to see the full sidebar.
The guidebook switcher
At the top of the page you'll see the Editing guidebook dropdown. Use it to jump between your guidebooks without going back to the main list. It also has a shortcut to your Guidebook defaults.
Inside a guidebook – the tabs
When you open a guidebook, its settings and content are organised into these tabs:
Tab | What it controls |
Property info | Property name, contact details, location (including the map pin icon) and address settings |
Check-in & Wi-Fi access | Check-in/check-out times and Wi-Fi details |
Guidebook Content | Your categories, subcategories and topics in a two-pane editor — your content tree on the left, a live guest preview on the right |
Timelines | Timeline moments shown to guests before, during and after their stay (Guidebook 2.0; may depend on your plan) |
Guest Registration | Your guest registration form (Guidebook 2.0; may depend on your plan) |
Appearance | Cover photos, welcome text, logo, favicon, colours, fonts and theme — see How to customise your guidebook appearance |
Settings | Guest engagement, Guidebook access, Search engines, Translations & Languages, Tabs, Field Codes and Delete Guidebook |
If your account has more than one guidebook, sections that can inherit your account-level defaults have a Use Guidebook defaults switch. Switch it on to use your defaults, or off to set values for this guidebook only.
The two-pane editor
The Guidebook Content tab uses a two-pane layout:
Left pane (editor) – your full category, subcategory and topic tree. Add, edit and remove content here. (The order of your content is set in Account library → Content Hub.)
Right pane (live preview) – a real-time view of how guests will see your guidebook. The preview updates as you make changes.
📖 Learn more: How to add & edit content in the two-pane editor
Sharing your guidebook
Preview panel: shows your guidebook's QR code and link, with options to copy the link, Link current view (a link to the page you're previewing) and open a full Preview.
Invite guests button: invite guests with a personal invitation, or copy your Quick Share link, download the QR code or download a PDF of your guidebook.
Guidebook defaults
Guidebook defaults let you set your standard values once. Every guidebook that uses the defaults picks them up automatically — and when you change a default, existing guidebooks that use it update too.
The defaults page has the same tabs as a guidebook: Property info, Check-in & Wi-Fi access, Timelines, Appearance, Guest Registration and Settings. To override a default on a specific guidebook, open that guidebook's tab and switch Use Guidebook defaults off on the relevant section.
📖 Learn more: Guidebook defaults – set once, apply to all your guides
The Account library
The Account library is your central content store. Create content once and reuse it across multiple guidebooks — when you update something here, it updates everywhere it's used.
The Account library includes:
Content Hub – all your topics in one tree, with a search box and an All Tags filter. This is also where you set the order of your content for every guidebook.
Tags – your tags, each showing the guidebooks it's assigned to. Create, edit and delete tags here.
Field Codes – placeholders that fill in guest-specific values automatically (e.g. guest name, arrival date)
Custom Elements – embedded third-party services you can add to any topic
Deleted guidebooks – guidebooks that were deleted from your account. Find one and click Restore to bring it back (you need a free guidebook slot on your plan).
Master accounts don't have an Account library; their Content Hub is in the main sidebar.
📖 Learn more: What is the Account library?
Switching between the new and legacy Hub
Both Hubs run in parallel and your data stays in sync.
To switch to the legacy Hub: click Switch to legacy hub at the bottom of the left sidebar. You'll be asked for a quick star rating before switching (a comment is optional).
To switch back to the new Hub: click Switch to new hub in the legacy Hub. This switches you back immediately.
📖 Learn more: How to switch between the new and legacy Hub
When you switch to the new Hub from the legacy Hub, you'll see a welcome pop-up that summarises what's changed and shows you how to switch back if needed. Click Continue to close it. It shows again each time you switch, unless you tick Don't show this again.
New Hub vs. legacy Hub at a glance
| Legacy Hub | New Hub |
Layout | Settings and content on separate pages | Everything in one guidebook workspace, organised in tabs |
Editing | No preview — navigate away to see changes | Live guest preview alongside the editor |
Sharing | Multiple steps across different pages | QR code and link in the preview panel; invitations, PDF and QR in the Invite guests dialog |
Defaults | No account-level defaults; configure each guidebook separately | Set Guidebook defaults once; guidebooks using them update automatically |
Shared content | Edit the same content guidebook by guidebook | Account library — update once, use everywhere |
Account vs. guidebook settings | Mixed together | Clearly separated (General settings and Guidebook defaults vs. per-guidebook tabs) |
🤝 Need help?
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You can also reach out to our team at [email protected], and we'll be happy to help.