How to import a guidebook
Open the Guidebooks section from the left sidebar.
Click Create Guidebook.
Select Start with Online listing.
Click Start with URL.
Paste your Airbnb or Booking.com listing URL into the field.
Click Continue.
Touch Stay will analyse your listing and match the content to your guidebook template structure.
Review imported property details
After the import, you'll see a summary of what was pulled from your listing. Before creating the guidebook, you can:
Review the imported property name, address, photos and content
Choose whether to:
Option | What it does |
Re-use imported content | Keeps the content exactly as it was pulled from your listing |
Generate fresh content | Uses the imported details as a starting point but generates new, guidebook-optimised content |
Once you're happy with the setup, click Create.
What gets imported
Touch Stay starts with its standard master template (the same category and subcategory structure used for all guidebooks) and maps your listing content to it:
From your listing | Where it goes in your guidebook |
Property name | Property info tab |
Address and location | Property info tab (map pin set automatically) |
Property photos | Cover photo and topic images |
Property description | Matched to the relevant categories and topics |
Amenity details | Mapped to the About the Accommodation category |
House rules | Mapped to the relevant rules category |
What happens with content that doesn't fit the template?
If your listing contains content that doesn't match any existing template category, Touch Stay creates new categories for it automatically.
Example: Your Airbnb listing has a specific "Pet Policy" section that isn't in the standard template. The system will:
Create a new Pet Policy category in your guidebook
Place the imported content inside it
Mark the new category as "Added from [your property name]" so you can easily identify it
You can rename, reorganise or merge these new categories after the guidebook is created — they're fully editable like any other category.
After your guidebook is created
Your guidebook opens in the two-pane editor with content already filled in. From here:
Check the Property info tab — confirm your property name, contact details, address and timezone are correct
Review the Guidebook Content tab — read through the imported content and edit anything that needs refining. The live preview on the right shows you exactly what guests will see.
Check the Appearance tab — upload or adjust your cover photo, logo and brand colours
Configure Settings & Features — set up meta title, PIN access and other options as needed
Share your guidebook — click the Share Guidebook button when you're ready
💡 Tip: Don't try to perfect everything before sharing. Get the essentials in place — cover photo, contact details, arrival instructions, Wi-Fi info — and share your guidebook. You can continue refining and adding content over time, and your guests will always see the latest version.
📖 Learn more: [Guidebook Essentials]
Importing your first guidebook vs. additional guidebooks
The import process works the same whether it's your first guidebook or your tenth, but there's one difference behind the scenes:
Scenario | What happens |
First guidebook | Touch Stay creates your account-level template structure (categories and subcategories) from the master template plus any additional sections from your listing. All topics are created as guidebook-specific content. |
Additional guidebooks | Your account template already exists. The imported content is mapped to the existing structure, and new categories are only created for content that doesn't fit. |
This means your first import also sets up the foundation for all your future guidebooks.
Guidebook defaults and imported guidebooks
If you've already set up Guidebook defaults (contact details, check-in/check-out times, branding, timezone), your imported guidebook will inherit those settings automatically.
The imported content fills in the guidebook-specific details. The defaults handle everything else — so you don't need to re-enter your standard settings for every new property.
To override any inherited default on this guidebook, open the relevant tab and switch the "Use Guidebook defaults" toggle to off.
📖 Learn more: [Guidebook defaults – set once, apply to new guides (new Hub)] (link to future article)
Frequently asked questions
Can I import from platforms other than Airbnb and Booking.com? Currently, the import feature supports Airbnb and Booking.com listing URLs only. For other platforms, use the Start from scratch or Clone existing guidebook options.
Will the import update if I change my listing? No. The import is a one-time pull. After your guidebook is created, it's independent of the listing. If you update your listing, you'll need to update your guidebook content manually.
Can I re-import a listing into an existing guidebook? No. The import creates a new guidebook each time. If you need to refresh content from your listing, create a new guidebook via import and then copy over what you need.
What if the imported content isn't accurate? Review everything after import. The system does its best to match and map content, but your listing format and detail level will affect the results. Treat the import as a head start, not a finished product.
What's different from the legacy Hub?
Legacy Hub | New Hub |
No direct import from a listing URL — start from a blank guide and add content manually | Paste your Airbnb or Booking.com URL and get a pre-filled guidebook in minutes |
Content had to be typed or copied in by hand | Content, photos and property details pulled automatically from your listing |
Unmatched content had to be structured manually | New categories created automatically for listing content that doesn't fit the standard template |