Guidebook settings & features (new Hub)

Like other tabs, each section includes a "Use Guidebook defaults" toggle so you can inherit your account-level settings or configure them specifically for this guidebook.

The Settings & Features tab is organised into two main areas: Guest engagement and Guidebook access.

These features control how your guidebook interacts with guests while they're using it.

Prompt guests to leave a review of their stay.

When enabled, guests will see a pop-up encouraging them to leave a review — helping you collect more positive feedback without having to ask manually.

Collect guest contact details directly through your guidebook.

This is useful for building your guest database — especially for direct bookings and future marketing.

Let guests leave feedback on individual topics in your guidebook.

This helps you understand which parts of your guidebook are most useful and which might need improving.

These settings control how guests access your guidebook and what the URL looks like.

Add a PIN code to restrict access to your guidebook. Guests will need to enter the PIN before they can view the content.

💡 Tip: PIN protection is useful if your guidebook contains sensitive information like alarm codes or lock combinations that you don't want publicly accessible.

Control how your guidebook link appears when you share it with guests. You have three options:

To set your guidebook URL:

💡 Tip: If you want to set up a custom domain (e.g. guide.yourbusiness.com), this is configured at the account level, not per guidebook. Click the Custom domain link in this section to be taken to your account settings where you can set it up.

Control how your guidebook appears in search engine results and link previews on social media and messaging apps. This text doesn't show in the guest view of the guidebook itself.

Using the guide name short code:

You can include your guidebook name dynamically in the meta text by using the short code #{{guide_name}}. This is especially useful at the account default level so each guidebook's meta text is automatically personalised.

⚠️ Important: Use the code exactly as #{{guide_name}} — with both curly brackets. Do not replace it with your actual property name. The system will populate it automatically.

📖 Learn more: [Meta Title and Description settings explained]

The CSV Import ID is a reference field used for bulk data imports.

This is primarily used in conjunction with integrations and bulk operations. Most users won't need to change this.

Each section on the Settings & Features tab has a "Use Guidebook defaults" toggle:

Common setup for multi-property hosts:

To save this guidebook's settings as the new default for all future guidebooks, use the "Apply as default" option.

📖 Learn more: [Guidebook defaults – set once, apply to new guides (new Hub)]

By default, all Touch Stay guidebooks have a no_index flag in the meta data, which tells search engines (Google, DuckDuckGo, etc.) not to index them or return them in search results. Touch Stay never makes guide links public.

However, if you or a guest posts a link to your guidebook on social media or any other website, search engines may find it.

If you want search engines to index your guidebook (for example, if you're embedding it on your own website):

⚠️ Warning: If you enable indexing and later change your mind, it is not an instant process for your guidebook to be removed from search results. Use this option with caution and only if you're confident of the impact. If you're unsure, we recommend keeping the default setting.