If you have guidebooks on both the new and legacy design, you might see two different ways of collecting guest details. Here's how they differ.
Table of contents:
What it does
Guest Registration is the guest check-in built into the redesigned guidebook — available only on guidebooks using Guidebook 2.0. Contact Collection is the earlier pop-up form still used on guidebooks with the legacy design.
A guidebook uses one or the other, not both. Opening Guest Registration settings on a guidebook that's still on the legacy design shows a gate card — "Guest Registration is available in New guidebook only" — with a link to switch designs.
Good to know
Guest Registration lets you ask for more — including ID details for authority reporting — and lets you mark exactly which fields are required.
Switching a guidebook to Guidebook 2.0 is required before you can set up Guest Registration on it. Only the account Owner, Admins and Team admins can do this, from General settings → Guidebook experience, where you select the Guidebook 2.0 card (the switch applies to your whole account). The Guest Registration toggle in that card is off unless you already use Contact Collection; if it stays off and Guest Registration isn't set up yet, you'll see the Set up Guest Registration screen after the switch.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.