Timelines and Guest Registration are built to work together with Guidebook 2.0. Here's how the pieces connect.
Table of contents:
What it does
Timelines — smart, guest-journey moments — and Guest Registration's full guest-journey experience only work once your account is on Guidebook 2.0. Until you switch, the Timelines and Guest Registration tabs each show a prompt: "Timelines are available in New guidebook only. We introduced next level of smart guidebooks. Check it out!" with an Explore New guidebook button. The Guest Registration tab shows a similar prompt.
How to set it up
Open your guidebook's Timelines (or Guest Registration) tab.
If you see the New guidebook only message, go to General settings → Guidebook experience and click Select on the Guidebook 2.0 card.
Return to Timelines or Guest Registration to set it up. See How to set up Timelines for the first time.
Good to know
Timelines works best with guest data coming from Guest Registration or Invitations.
Once Timelines is turned on for a guidebook, the timeline-driven Home replaces the standard Home screen for that guidebook.
Switching to Guidebook 2.0 applies to your whole account, so the New guidebook only message goes away for all your guidebooks at once.
Timelines and Guest Registration also depend on your plan. If your plan doesn't include one of them, its tab shows an upgrade banner instead of the settings.
FAQ
Why is my Timelines or Guest Registration tab showing a message instead of settings? If it says New guidebook only, your account is still on the legacy design: switch to Guidebook 2.0 in General settings → Guidebook experience. If it shows an upgrade banner, your plan doesn't include that feature.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.