The Store adds a "Store" tab to a guidebook so guests can browse and purchase items or services (late check-out, extra cleaning, a bottle of wine, breakfast basket, etc.) directly from their guidebook.
What is the Store?
The Store adds a "Store" tab to a guidebook so guests can browse and purchase items or services directly from their guidebook.
Setup Steps
First-time setup
If you haven't set up your Store yet, go to Store in the left sidebar — you'll see a "Ready to start selling?" screen with a Setup your store button.
This launches a 4-step wizard:
Step 1: Notifications
Choose where you want to receive order notifications — an Email address (defaults to your account email; use Change or + to add more) and, optionally, an SMS number.
Step 2: Items
A set of ready-made template items is shown, grouped by category (e.g. Booking access: Early Check-in, Late Check-out, Pet fee; Housekeeping: Extra Cleaning, Damage waiver; Wine and Snacks: Bottle of Local Wine; Food & Drinks: Breakfast basket). Toggle any item on or off — you can add your own or edit these later.
Step 3: Terms
Paste a link to your Terms and Conditions of sale (e.g. hosted on Google Docs or your website) — customers must agree to these before ordering. If you don't have one, use the Get T&C template button for a starter template.
Step 4: Payments
Choose between:
Online payments (Recommended, Powered by Stripe) — accept guest payments securely via Stripe, with order notifications, order management (Accept/Decline), tax handling and reporting, receipts/invoices/refunds, and the ability to enable or disable at any time. Touch Stay takes a 2% fee on every order.
Self-managed payments — order notifications via email and SMS, but you handle payment collection, invoicing, and taxes yourself; no built-in order management.
Selecting an option completes the wizard and creates your Store.
Managing settings after setup
Once your Store exists, go to Store → Settings to review and adjust the Global Store Settings:
Enable Store feature — a Published/Unpublished toggle that adds or removes the Store tab from your guidebook content globally. When unpublished, it's not visible in any guidebook, regardless of per-guide settings below.
Purchase notifications — choose how you'd like to receive order alerts: Email, SMS, or both. You can add more than one notification email here.
Store currency — select a single global currency; it applies to all items.
Link for Terms and Conditions of sale — the same T&C link from setup; can be updated here at any time.
💡 If you connect Stripe for online payments, your Store currency becomes fixed to your Stripe account's currency and can no longer be changed independently.
Payment & Tax Settings
Under Payment settings, Store integrates directly with Stripe:
Online payments (Powered by Stripe) — connect and manage your Stripe account from within the Store settings. The account can show a status (e.g., "restricted — please review it promptly") if Stripe needs more information.
Tax settings: declare whether you're liable for sales taxes (e.g., VAT) on goods/services sold in your Store. Choosing "Yes" walks you through tax registration details for the jurisdictions where your guides are located; choosing "No" confirms you're not required to register or provide further details.
Product Management
Items are created via Store → Items → Add Item
This includes:
Name, description (rich text editor), price, image
Shop category — organize items into categories (each with its own icon, added via Add Shop Category)
Display item? toggle — controls guest-facing visibility, independent of the category and global toggles
Tags and Guidebook tags — general tags (e.g., "All Guides") plus per-guide tags so an item can be scoped to specific guidebooks rather than only an all-or-nothing "which guidebooks show the Store" choice
Variants
Any item can have variants (e.g., size, colors). Toggle "This item has variants" on the item's Variants tab, then click Add new variant. Each variant has its own name, price, photo, and a "Display variant?" visibility toggle.
Advanced item settings
On the item's Advanced tab:
Max quantity per order — leave empty for no limit
Delivery date required toggle — ask the guest to provide an expected delivery date
Item order notifications — falls back to the store-level email/SMS by default, with the option to add extra notification emails for that specific item
Products can be organized into categories using Add Shop Category, and toggled on/off using the "Display item?" toggle to control visibility.
📌 Each store supports up to 50 products, to help maintain a clear and user-friendly experience for guests.
To change your Store currency: go to Store → Settings → Store Currency → Edit.
NOTE: This setting will be locked to Stripe's currency once Stripe is connected
Publishing
The guidebook is published to make the Store visible to guests, with a Preview option available before going live. Per-guide publishing is managed under Store → Settings → Guide settings, listing each guide with its own Published/Unpublished toggle.
Orders
Store → Orders gives you a full order-management screen, not just notifications:
Search and filter orders by customer name/email/phone, status, included items, and which guide they were ordered from
Each order can be Accepted or Declined
Order detail view shows the items ordered, quantity and price, payment info (e.g., "Offline payment" or Stripe), the customer's contact details with a link into Contacts, which guide it was purchased from, and any guest note
Analytics
Store → Analytics provides a reporting dashboard, filterable by time period, shop category, and guide:
Volume — guest store visits, products sold
Revenue — total sales value and value after commission
Commissions — Touch Stay's commission and Stripe's fees, shown separately
Category Split — a chart of sales by shop category
Performance Management / Product Sales Breakdown — a table of products with number of orders and value
Declined Orders and Lost Revenue — orders not completed and their unrealized value
Export Excel — export the analytics data
Key Settings & Features
Notifications: Email, SMS, or both for order alerts (store-level and, optionally, per item)
Currency: single global currency; locked to Stripe's currency once Stripe is connected
Terms & Conditions: required link, with an optional starter template
Tax settings: VAT/sales-tax liability declaration
Online payments: Stripe-integrated, with identity verification, 2% Touch Stay fee per order
Global Store toggle: enable/disable the Store tab across all guidebooks
Guidebook Selection: per-guide publishing, plus per-item Guidebook tags for finer targeting
Product Limit: maximum 50 products per store
Variants: multiple variants per item (size, color, etc.)
Orders management: accept/decline workflow, order detail, guest notes
Analytics: revenue, commissions, volume, and performance reporting
⚠️ Current limitation: Admins can track and manage all past orders via the Orders tab; guests do not currently have a visible order-history view within their guidebook.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.