Every Timeline is built around five moments of your guest's stay, each with its own title and widgets.
Table of contents:
What it does
The five moments are fixed and always appear in this order: Pre-arrival, Check-in, During stay, Check-out, and Post-stay. You can't add, rename, or remove a moment, but you fully control what's inside each one. On your guest's Home tab the same five moments are labelled Pre-arrival · Check-in · During your stay · Check-out · Post-stay.
Each moment has two tabs: Content & Widgets and Timeframe & Access. On Content & Widgets you'll find a Title field with an Add Field code option (double-click a word in the title to highlight it, then insert a field code such as {{guest_first_name}} or {{guide_city}}), and below it a widget list you can drag to reorder.
How to set it up
Open your guidebook's Timelines tab and select a moment from the moments strip.
On the Content & Widgets tab, edit the Title or drag widgets into the order you want.
Select Edit on a widget to open its settings, or use More widgets to add one that isn't in the moment yet.
Select Save Changes.
How to hide a widget
Widgets can be hidden but not removed from a moment. A hidden widget stays in the moment, isn't shown to your guests, and can be turned back on at any time. For example, the Uber link, Bolt link and taxi phone number on your guest's Home tab all come from one widget, Taxi services. It is turned on by default in three moments: Check-in, During stay and Check-out. To hide it:
Open your guidebook's Timelines tab and select a moment.
On the Content & Widgets tab, find the Taxi services row and switch off its Show toggle.
Select Save Changes.
Repeat for the other two moments.
Each moment is changed on its own. Hiding the widget in Check-in doesn't hide it in During stay or Check-out.
Hiding Taxi services hides the Uber link, the Bolt link and the taxi phone number together. You can't hide just one of them.
If your guidebook follows your account's Guidebook defaults (Use Guidebook defaults is on), its Timeline is read-only. Turn Use Guidebook defaults off to make the change for this guidebook only, or make it in Guidebook defaults → Timelines to apply it to every guidebook that follows the defaults. Guidebooks with their own settings aren't affected.
Local experiences can't be hidden once it's in a moment. Guest referral can't be hidden either, except on Growth and Pro plans.
Food delivery services (Uber Eats / Wolt) is a separate widget with its own Show toggle.
You don't need to switch to the Legacy design to remove these buttons. To turn Timelines off for just one guidebook instead, see How to turn off Timelines.
Good to know
Each moment starts with a starter set of widgets you can rearrange, edit, or hide.
Your guest only sees a moment's widgets once that moment is open to them. See How to control who sees a moment and when.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.