If a widget is missing information it needs, Touch Stay flags it in the Hub and hides it from your guests until it's fixed.
What it does
A widget with missing information stays visible to you, with a message explaining what's needed and a button to fix it, such as Add access code or Add Wi-Fi details. Your guest never sees that widget until the issue is resolved.
The messages you may see
This widget needs property location to work. — button Add property location.
This widget needs check-in / out dates to work. — button Add check-in / check-out times.
This widget needs Wi-Fi info to work. — button Add Wi-Fi details.
This widget needs Access code to work. — button Add access code, which opens the widget's own settings.
This widget needs access instructions to work. — button Add access instructions, which also opens the widget's settings.
This widget needs Store to be enabled. — button Set up Store.
This widget needs Viator to be enabled. — button Set up Viator.
Widget does not contain any items. — a content widget such as Useful info or Recommended places with nothing added to it yet.
Food delivery services is also hidden when no delivery partner covers your property's country.
How to fix it
Open the moment containing the blocked widget.
Read the message on the widget's card, such as This widget needs Wi-Fi info to work.
Select the button on the card, such as Add access code or Set up Store, and complete the missing information.
Return to Timelines — the widget appears to guests once the issue is resolved.
Good to know
A blocked widget is never sent to your guest's guidebook — it isn't just hidden in their browser — so fixing it is the only way to make it appear.
Widget does not contain any items. has no button: open the widget with Edit and add content.
On Guidebook defaults → Timelines the buttons that lead to a guidebook page aren't offered, because no single guidebook is open there.
Why this is better: Hosts see exactly what's missing and how to fix it, instead of guests hitting broken or empty widgets.