Touch Stay integrates with Tokeet to import your rentals and then automate the sending of invitations for confirmed bookings.
Table of contents:
Step 1. Connect your Touch Stay & Tokeet accounts
First, you need to authorise your Touch Stay account with Tokeet. Go to Integrations in the left sidebar of your Touch Stay account, open the Partners tab and click Connect underneath the Tokeet logo. This will take you to Tokeet where you can confirm authorisation of giving access to Touch Stay.
Step 2. Match Tokeet Rentals
Once authorised, go to the Match tab to pair any existing Touch Stay guides to your Tokeet rentals. Use the drop-downs to select the correct Tokeet rentals for each Touch Stay guide. When complete, click Match Selected. If you don't have any to match, then just move on to the Import tab.
Step 3. Import Tokeet rentals
If you have any remaining unmatched units from Tokeet, go to the Import tab to import those into Touch Stay. Simply check the ones you want to import and click the Import Selected button.
Touch Stay will import the following:
Rental name
Rental address
Each unit imported will create a new Touch Stay guide.
Step 4. Complete guide creation (new Touch Stay customers only)
Matching or importing listings won't automatically start syncing bookings from Tokeet, so now is the time to check the content of your guides and make sure they're ready before you sync bookings with Tokeet.
If you're new to Touch Stay then check out the Getting Started page for hints and tips on the quickest way to build out your welcome book content.
Step 5. Personalisation settings
You can map Tokeet rental and booking data fields to Touch Stay custom fields. These can then be inserted into guides and guest messages to personalise them for each booking.
The following Tokeet booking data is imported automatically with each booking:
Guest first name
Guest last name
Arrival date
Departure date
Guest contact phone number*
Guest contact email address*
* Some OTAs and booking sites do not always provide the guest email address or phone number, meaning the availability of these two data points are dependent on the platform the guest used to complete their booking.
The following Tokeet fields are also available through the integration. They are optional and can be manually mapped to a Touch Stay custom field:
Booking fields: Number of Adults, Number of Children
Rental fields: Default Check In Time, Default Check Out Time, Check In Instructions, Check Out Instructions, Directions, Rules, WIFI password, Special Instructions, Key Pickup, Security Code, Description, Custom Information 1–5, and Children / Events / Smoking / Pets Allowed
To connect any of these fields, go to the Map data tab on the Integrations page and click Add new mapping.
From here, you can select the Tokeet data field to connect. Choose from an existing custom field or create a new one by giving it a name and any substitute value. Substitute values are used in the case of data missing when the field code is used — see Field Codes Explained for more detail about field codes.
Once the custom fields have been created, any future bookings which sync from Tokeet will have the relevant data automatically populated for the booking (invitation record) and can be used in Message Hub message templates and guide content.
Step 6. Guide sharing options
There are two main ways to send your guide link to guests.
To automatically share a trackable guide link for each booking you can send email or text message guests through Message Hub, Touch Stay's messaging tool. The bookings from Tokeet will then follow your message workflow you set up and any default settings as defined by the templates that you create.
See the Message Hub help articles for how to add message templates and create a notification journey for your guests.
If you are using the Tokeet message inbox to communicate with guests you can copy and paste the relevant guide link into your Tokeet message templates using the Quick share link. In the new Hub, open the guidebook, click Invite guests and copy the Quick share link (legacy Hub: the Invite & Share tab on the Guides page).
Step 7. Sync bookings
If you have chosen to share your guide through Message Hub, the final step is to sync Tokeet bookings with your Touch Stay account to complete the integration and automate the sending of the guide link to your guests.
Go to the Sync Reservations tab on the Integrations page (legacy Hub: Sync bookings).
Choose whether to import all your existing bookings or only new ones:
If you are new to Touch Stay and not using the Message Hub messaging tool then choose All bookings.
If you are already using the Message Hub messaging tool, then choose New bookings only to prevent duplicate Message Hub messages being sent to existing bookings.
Select the guides you want to sync using the checkboxes — Select all is at the top, next to Sync Selected — and click Sync Selected.
If you have selected "All bookings" then all existing bookings from Tokeet will now be imported and will generate invitations and schedule email or SMS messages based on the booking details and your Touch Stay message templates. All future bookings for Tokeet rentals matched to Touch Stay guides with the sync active will also now be imported automatically.
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