Table of contents:
View Your Subscription
Click your account name in the bottom-left corner of the sidebar, then select Billing.
You'll see two panels side by side:
Your current plan — your plan name, what's included, and the price.
Usage — properties/guides created, CRM contacts, SMS, memo e-mails, and team seats, each against your plan's limits.
How to upgrade or change your plan
Go to Billing (see above).
Click Manage Subscription.
In the pop-up, choose what you'd like to do: Change plan, Change billing details, or Cancel subscription.
Click Change plan and you'll land on the Edit your plan screen — this is the same for every account:
A number of guides stepper for your current plan, with the total price updating live. Click Confirm change to apply.
If you're on a current Starter, Growth, or Pro plan, you'll also see a Change button next to your plan name — click it to switch tiers instead. This opens the Plans & pricing comparison, where you can toggle Annual (up to 30% off) or Monthly and click Choose plan on the tier you want.
If you're on a legacy plan (e.g. Legacy Max — plans from before we introduced tiered pricing), there's no tier-switch option here; you can only adjust your guide count within that plan.
Please note that only the account owner or an admin can make subscription changes.
How to downgrade your plan
If you need fewer guides than your plan currently allows:
Delete the guide(s) you no longer need first, so your usage matches the plan you're moving to. See How to delete/archive and restore a guide (new Hub).
Follow the How to upgrade or change your plan steps above and reduce your guide count, or move to a smaller tier (Starter/Growth/Pro).
How to cancel your subscription
Go to Billing and click Manage Subscription.
Click Cancel subscription.
You'll be asked why you're cancelling — select the closest reason, and optionally add more detail in the feedback box.
Click Confirm cancellation.
👉 Your cancellation takes effect at the end of your current billing period — so you can keep using Touch Stay right up until that date; it isn't immediate.
📌 Important
Please note that only the account owner or an admin can make subscription changes.
If you get stuck partway through, just contact our support team and we'll take care of it for you.
💡 Looking to permanently delete your account and all its data, rather than just cancel your subscription? See How to permanently delete your Touch Stay account.
Cancellation and refund policy
For full details on our technical and refund policies, head to our Touch Stay Refund & Cancellation Policy page.
🤝 Need Help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected] or submit a ticket from your Touch Stay account, and we'll be happy to help.