With Custom Elements you can embed third-party services into your guidebooks, turning them into a multifunctional tool to showcase your property, upsell to guests and much more.
💡 Using the new Hub? See Custom Elements Explained instead.
Table of contents:
Video: Custom Elements Explained
Creating and adding a Custom Element
In the legacy Hub, go to Settings → Custom Elements.
Click New Custom Element: choose the Third Party Service, give it an Element code name and add the required link or embed code.
Each Custom Element has a short code. Open the topic in Content Hub, put your cursor where you want the service to appear and click Custom Element in the editor toolbar. Select the element from the dropdown and click Insert to add its short code (you can also type the short code yourself). Then click Save.
The short code shows the embedded service in the guest view of the guide.
Supported Custom Elements
There are currently 27 services you can add as Custom Elements. Where we have a setup guide for a service, it's linked below.
3D tours
Form completion & upsells
Less Annoying CRM Form
Booking & transportation
Viator
Hiking & biking routes
Audio
Event sharing
Other
If you wish to embed a service not listed above, please contact support to enquire about it being included as part of a future upgrade to the Touch Stay platform. Please note that not all suggestions will be added, but we'll endeavour to accommodate as many requests as we can.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected] or submit a ticket from your Touch Stay account, and we'll be happy to help.
