General settings vs. Guidebook defaults
These two areas serve different purposes. Here's the distinction:
| General settings | Guidebook defaults |
What it controls | Account-wide options that aren't guidebook-specific | Standard values that new guidebooks start from |
Can be overridden per guidebook? | No — these apply across your whole account | Yes — via the "Use Guidebook defaults" toggle on each guidebook |
Examples | Translations, OTA compliance, downloads | Contact details, check-in times, branding, logo |
📖 Learn more: [Guidebook defaults – set once, apply to new guides (new Hub)]
How to get there
Open General settings from the left sidebar.
What's inside General settings
General settings is organised into three sections:
1. Translations
Control whether and how your guidebook content is translated for guests.
Option | What it does |
Off | No translation — guests see your content in the language you wrote it in |
Manual | You provide your own translations for guidebook content |
Google Translate | Automatic translation via Google Translate — guests can switch languages when viewing your guidebook |
To configure translations:
Open General settings.
Find the Translations section.
Select your preferred option.
Click Save.
💡 Tip: Google Translate is the fastest way to make your guidebook accessible to international guests. Manual translations give you more control over accuracy but require more work. If you're unsure, start with Google Translate — you can always switch to manual later.
2. OTA Compliance Centre
Manage your compliance settings for online travel agencies (OTAs).
Open General settings.
Find the OTA Compliance Centre section.
Configure your compliance options as needed.
Click Save.
This section helps you stay aligned with OTA requirements and policies. The specific options available depend on your account and the OTAs you work with.
3. Downloads
Access exportable assets for your account.
Open General settings.
Find the Downloads section.
Select the asset you want to export and download it.
This gives you a central place to download files and assets related to your Touch Stay account without hunting through individual guidebook settings.
Settings you won't find here
If you're looking for settings that are specific to a single guidebook (like PIN access, review pop-ups, or meta titles), those live on the Settings & Features tab inside each guidebook.
If you're looking for standard values that new guidebooks inherit (like contact details, branding, or check-in times), those live in Guidebook defaults.
I'm looking for... | Where to find it |
Translations, OTA compliance, downloads | General settings |
Review pop-up, contact collection, PIN access, guidebook URL, meta title | Settings & Features tab (inside each guidebook) |
Default contact details, branding, check-in times, logo | Guidebook defaults |
Tags, Field Codes, Custom Elements, Content Hub | Account library |
What's different from the legacy Hub?
Legacy Hub | New Hub |
Account-wide options mixed in with per-guidebook settings — hard to tell which was which | Account-wide options separated into their own General settings page |
Had to navigate through multiple settings pages to find account-level options | One dedicated page — easy to find and set once for the whole account |
No clear distinction between "applies to everything" and "applies to new guidebooks" | General settings = applies to everything; Guidebook defaults = applies to new guidebooks (with per-guidebook override) |