Table of contents:
How to set check-in and check-out times
Open the Guidebooks section from the left sidebar.
Select the guidebook you want to edit (or use the "Editing guidebook" dropdown to switch to it).
Click the Check-in & Wi-Fi access tab.
In the Check-in and Check-out card, set the Check-in time (shown as After … — guests can arrive from this time).
Set the Check-out time (shown as Before … — guests leave by this time).
Click Save Changes.
Show times on the guidebook front page
Want your guests to see check-in and check-out times as soon as they open your guidebook?
On the Check-in & Wi-Fi access tab, tick the Show on front page checkbox under the times.
Click Save Changes.
This is especially useful for reducing repetitive guest questions about arrival and departure.
Offer early check-in & late check-out
You can use check-in and check-out as an upsell opportunity through your Store.
If your Store is enabled, the Check-in & Wi-Fi access tab shows a tip: "TIP: Increase your revenue - sell extras easily!" Click Offer Early check-in & Late check-outs to go to your Store, where you can add early check-in and late check-out as extras guests can buy from your guidebook.
ℹ️ There's no switch to turn on here: the offer is set up in your Store. If your Store isn't enabled, the tip doesn't appear.
📖 Learn more: The Store Explained
Using Guidebook defaults for check-in & check-out
If your account has more than one guidebook, the Check-in and Check-out card has a Use Guidebook defaults toggle:
Toggle setting | What happens |
On (default) | This guidebook inherits the check-in and check-out times from your account-level Guidebook defaults |
Off | This guidebook uses its own times, independent of the account default |
The toggle saves as soon as you switch it, so you don't need to click Save Changes for it.
This is useful when most of your properties share the same check-in/check-out times but one or two have different schedules.
📖 Learn more: Guidebook defaults – set once, apply to all your guides
What's different from the legacy Hub?
Legacy Hub | New Hub |
Check-in/check-out times buried in a long settings page | Their own Check-in & Wi-Fi access tab |
No account-level defaults — set times on every guidebook individually | Set times once in Guidebook defaults; inherit or override per guidebook |
🤝 Need help?
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You can also reach out to our team at [email protected], and we'll be happy to help.