Table of contents:
How to set check-in and check-out times
Open the Guidebooks section from the left sidebar.
Select the guidebook you want to edit (or use the "Editing guidebook" dropdown to switch to it).
Click the Check-in & Wi-Fi access tab.
In the Check-in and Check-out card, set the Check-in time (shown as After … — guests can arrive from this time).
Set the Check-out time (shown as Before … — guests leave by this time).
Click Save Changes.
ℹ️ Can't see the time fields? If your account has more than one guidebook and Use Guidebook defaults is switched on in the Check-in and Check-out card, the times are hidden here, because this guidebook uses the times from your Guidebook defaults. Click the Guidebook defaults link next to the switch to see or change them, or switch Use Guidebook defaults off to set times for this guidebook only. See Using Guidebook defaults for check-in & check-out below.
ℹ️ Guests only see check-in and check-out times on accommodation-type accounts: short-term rental, B&B / inn / lodge, hotel / resort, glamping, camping, home exchange or a custom template. On other account types the tab is still there, but the times aren't shown to guests.
Show times on the guidebook front page
Want your guests to see check-in and check-out times as soon as they open your guidebook?
On the Check-in & Wi-Fi access tab, tick the Show on front page checkbox under the times.
Click Save Changes.
This is especially useful for reducing repetitive guest questions about arrival and departure.
Offer early check-in & late check-out
You can use check-in and check-out as an upsell opportunity through your Store.
If your Store is enabled, the Check-in & Wi-Fi access tab shows a tip: "TIP: Increase your revenue - sell extras easily!" Click Offer Early check-in & Late check-outs to go to your Store, where you can add early check-in and late check-out as extras guests can buy from your guidebook.
ℹ️ There's no switch to turn on here: the offer is set up in your Store. If your Store isn't enabled, the tip doesn't appear.
📖 Learn more: The Store Explained
Using Guidebook defaults for check-in & check-out
If your account has more than one guidebook, the Check-in and Check-out card has a Use Guidebook defaults toggle:
Toggle setting | What happens |
On (default) | This guidebook inherits the check-in and check-out times from your account-level Guidebook defaults. The time fields are hidden on the guidebook while this is on. |
Off | This guidebook uses its own times, independent of the account default |
The toggle saves as soon as you switch it, so you don't need to click Save Changes for it.
This is useful when most of your properties share the same check-in/check-out times but one or two have different schedules.
📖 Learn more: Guidebook defaults – set once, apply to all your guides
What's different from the legacy Hub?
Legacy Hub | New Hub |
Check-in/check-out times buried in a long settings page | Their own Check-in & Wi-Fi access tab |
No account-level defaults — set times on every guidebook individually | Set times once in Guidebook defaults; inherit or override per guidebook |
🤝 Need help?
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