Table of contents:
Switch to the legacy Hub
If you want to return to the classic Hub at any time:
Look at the bottom of the left sidebar in the new Hub.
Click Switch to legacy hub.
A short feedback window, Before you switch back, appears before the switch happens.
The feedback window
Before switching to the legacy Hub, we ask for brief feedback to help us improve the new experience:
Rate "How close does the new Hub match your expectations?" from 1 to 5 stars. This is required.
Optionally, tell us about your experience in the comment box (up to 1,000 characters).
Click Submit.
Submit stays greyed out until you've chosen a star rating. The comment is optional.
If you change your mind, click Cancel to stay in the new Hub. No feedback is captured and nothing changes.
After submitting, you'll land in the legacy Hub immediately.
💡 Your feedback matters. We read every response. It helps us understand what's working, what isn't, and what to improve — so please be honest.
Switch back to the new Hub
Changed your mind? Coming back is frictionless.
Find the Switch to new hub button in the legacy Hub. Master accounts don't have this button: contact our support team to move a master account to the New Hub.
Click it.
You're back in the new Hub — immediately, no questions asked.
No survey, no confirmation. One click and you're there.
The welcome pop-up
When you switch to the new Hub, you'll see a welcome pop-up that:
Explains that the Hub has been redesigned
Summarises what has changed at a high level
Shows you where to find the Switch to legacy hub option if you want to go back
Click Continue to close the pop-up. The pop-up can appear again the next time you switch back to the new Hub. To stop it showing, tick Don't show this again before clicking Continue.
After the pop-up closes, a small Not ready yet? hint points to the Switch to legacy hub option. Click Got it to close it.
Frequently asked questions
Is my data safe when I switch?
Yes. Both Hubs read from and write to the same data. Nothing is lost or duplicated when you switch, and changes you make in one Hub are reflected in the other.
One thing to know: the new Hub doesn't use per-guide Always Show settings. When an account moves to the new Hub, topics that were set to Always Show on a guide are linked to that guide's own tag instead, so they keep showing on that guide.
Another thing to know: if your account uses Guidebook 2.0 and you switch to the legacy Hub as an owner, admin or team admin, Guidebook 2.0 is turned off for your guests' guidebooks. Your content isn't lost. To turn it on again, go to General settings → Guidebook experience and choose Guidebook 2.0.
For the full details, see What happens to Guidebook 2.0 if you go back to the legacy Hub.
Can I switch back and forth multiple times?
Yes. You can switch as often as you like. The feedback window only appears when switching to the legacy Hub. Switching back to the new Hub is always instant.
Will I have to give feedback every time I switch to the legacy Hub?
Yes. Each time you click Switch to legacy hub, the feedback window appears and asks for a star rating before completing the switch. The comment is always optional.
Will the legacy Hub go away eventually?
The legacy Hub is available during the rollout period. We'll give plenty of notice before any changes. For now, use whichever Hub you prefer — or use both.
I closed the welcome pop-up too quickly — where can I learn about the new Hub?
Read The New Hub – Overview & Navigation for a full walkthrough of the new layout, sidebar, tabs and features.
Quick reference
I want to... | Do this |
Switch to the legacy Hub | Left sidebar (bottom) → Switch to legacy hub → choose a star rating (comment optional) → Submit |
Switch back to the new Hub | In the legacy Hub → click Switch to new hub — instant, no prompts |
Stop the welcome pop-up appearing | Tick Don't show this again → click Continue |
Stay in the new Hub when the feedback window appears | Click Cancel — no feedback captured, nothing changes |
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.