Touch Stay

Setting up Timelines is quick because Touch Stay starts you off with five ready-made moments — you just review them and switch Timelines on.

First, turn on the new guidebook design for your account: go to General settings → Guidebook experience and select Guidebook 2.0.

Go to Guidebook → Timelines for the guidebook you want to set up.

If you have more than one guidebook, decide whether this guidebook follows your account settings. Leave Use Guidebook defaults on to follow Guidebook defaults → Timelines, or turn it off to give this guidebook its own switch and its own settings.

Review the five moments already in place — Pre-arrival, Check-in, During stay, Check-out, and Post-stay — each pre-filled with a starter set of widgets.

Under Enable Smart timelines guest experience, turn the toggle on. The status pill changes to Enabled.

1. First, turn on the new guidebook design for your account: go to General settings → Guidebook experience and select Guidebook 2.0.
2. Go to Guidebook → Timelines for the guidebook you want to set up.
3. If you have more than one guidebook, decide whether this guidebook follows your account settings. Leave Use Guidebook defaults on to follow Guidebook defaults → Timelines, or turn it off to give this guidebook its own switch and its own settings.
4. Review the five moments already in place — Pre-arrival, Check-in, During stay, Check-out, and Post-stay — each pre-filled with a starter set of widgets.
5. Under Enable Smart timelines guest experience, turn the toggle on. The status pill changes to Enabled.
6. Select Save Changes.

Timelines only appears once your account is on the new guidebook design.

Before you switch to the new design, a guidebook's Timelines tab shows an upsell message instead: Timelines are available in New guidebook only, with an Explore New guidebook button.

Timelines needs the Invitations and/or Guest Registration features to work properly.

- Timelines only appears once your account is on the new guidebook design.
- Before you switch to the new design, a guidebook's Timelines tab shows an upsell message instead: Timelines are available in New guidebook only, with an Explore New guidebook button.
- Timelines needs the Invitations and/or Guest Registration features to work properly.

<i>Why this is better: Hosts get a working, populated timeline immediately instead of building five moments and widgets from scratch.</i>

How to set up Timelines for the first time

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How to set up Timelines for the first time

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