Setting up Timelines is quick: one click creates five ready-made moments and switches Timelines on, then you review and adjust them.
Table of contents:
How to set it up
First, turn on the new guidebook design for your account: go to General settings → Guidebook experience and select Guidebook 2.0. On that card, Timelines is switched on by default. If you left it on and your plan includes Timelines, it's already set up and switched on, so go straight to the Timelines tab. Otherwise, follow the steps below.
Go to the Timelines tab of your guidebook (or Guidebooks → Guidebook defaults → Timelines to set it up for all guidebooks that use your defaults).
The first time, you'll see an introduction. Click Set up Timelines.
Touch Stay creates the five moments — Pre-arrival, Check-in, During stay, Check-out, and Post-stay — each pre-filled with a starter set of widgets. Timelines is switched on straight away for guidebooks that use your Guidebook defaults.
Review each moment and adjust its title, widgets and timing as you like, then select Save Changes.
💡 If you have more than one guidebook, each guidebook's Timelines tab has a Use Guidebook defaults switch. Leave it on to follow Guidebook defaults → Timelines, or turn it off to give this guidebook its own settings.
Turning Timelines on or off later
Under Enable Smart timelines guest experience, switch the toggle on or off. The status pill shows Enabled or Disabled. Select Save Changes. Setting up again never switches a timeline back on after you've turned it off.
📖 Learn more: How to turn off Timelines
Good to know
Timelines only appears once your account is on the new guidebook design. Before you switch, a guidebook's Timelines tab shows an upsell message instead: Timelines are available in New guidebook only, with an Explore New guidebook button.
Timelines is available on some plans. If your plan doesn't include it, the Timelines tab shows an upgrade banner instead of the setup button.
Timelines works best with Invitations and/or Guest Registration, which give each guest their stay dates. It isn't a requirement.
If Set up Timelines shows an error, email us at [email protected] and we'll check your account.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.