Timelines gives you a full set of widgets to build your moments with, covering everything from access codes to recommended places. Each moment opens with its own starter set already added; every other widget waits under More widgets, so the exact split differs from moment to moment.
Table of contents:
What it does
Every moment opens with a starter set of widgets already added. Widgets you haven't added yet appear under More widgets; select Add to moment to bring one in.
The Pre-arrival starter set
Host details — surface your contact info to showcase trustworthiness.
Stay details — stay summary with check-in/out dates and times, or a check-in/out time reminder.
Address & Directions — let your guest know how to get to your property in advance.
Weather — weather at the property on arrival and for the following 4 days.
Useful info — select relevant content to display from your account library.
Guest referral — let your guest spread Touch Stay and earn with them.
Local guide — a link to your Local guide with a map.
Recommended places — places you recommend, such as luggage storage or good restaurants.
Local experiences — offer tours and local experiences via Viator.
The other widgets you can add
Access code — display the access code right away for smooth check-in.
Access instructions — short instructions for smooth guest check-in.
Recommended store items — showcase your top-sellers.
Wi-Fi Access — offer internet access seamlessly (Wi-Fi details need to be provided).
Leave a review — ask your guest for a review while the stay is fresh.
Social media links — ask happy guests for a follow on your socials.
Taxi services — a shortcut to taxis in the area, using the property location. It's already turned on in Check-in, During stay and Check-out; in the other moments, add it from More widgets.
Food delivery services — top restaurants nearby (shown only where the service is available at your property's location).
Good to know
Some widgets, like Host details and Wi-Fi Access, need no setup — they pull from your guidebook automatically. Others, like Access code or Useful info, have their own Edit settings.
Local experiences is always shown once it's in a moment: its Show toggle is locked on. Guest referral is locked on too, except on Growth and Pro plans, where you can switch it off.
Use the row's move-up / move-down controls or drag it to reposition a widget.
Starter sets differ by moment. For example, Taxi services is already turned on in Check-in, During stay and Check-out. A few starter widgets start switched off: Recommended places in Check-in and Check-out, and Host details, Food delivery services and Weather in During stay. To hide any widget, switch off its Show toggle. See Understanding the five moments in a Timeline.
If a widget can't show to guests because something is missing, see How to fix a widget that isn't showing to your guests.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.