Connect your Touch Stay and Mews accounts to import Mews spaces & reservation data into your guides and make it easier to share guides with your guests.
Table of contents:
Step 1. Connect your Touch Stay & Mews accounts
You will need your Mews Access Token to get started. Log in to your Mews account and click on Marketplace from the main menu. Use the search box on the left to search for 'Touch Stay'. Click 'Explore' next to the Touch Stay logo then click the 'Connect Integration' button at the upper right of the card. This will generate an Access Token and it will be emailed to the Touch Stay support team who will then forward the code to you.
Once you have received the code by email, come back to Touch Stay, go to Integrations in the left sidebar, open the Partners tab and click Connect under the Mews logo.
Paste your token into the Mews access token field and click Save.
Step 2. Match Mews spaces
Once authorised, go to the Match tab to pair any existing Touch Stay guides to your Mews spaces. Use the drop-downs to select the correct Mews space for each Touch Stay guide. When complete, click Match Selected. If you don't have any guides to match, then move on to the Import tab.
Step 3. Import Mews spaces
If you have any remaining unmatched spaces from Mews, go to the Import tab to import those into Touch Stay. Check the ones you want to import and click Import Selected.
Touch Stay will import the following:
Space name
Property address
Property location (map coordinates)
Cover photo (your property's cover image in Mews, imported as a small version of up to 200 × 150 pixels)
Each space imported will create a new Touch Stay guide.
Step 4. Complete guide creation (new Touch Stay customers only)
Matching or importing spaces won't automatically start syncing reservations from Mews, so now is the time to check the content of your guides and make sure they're ready before you sync reservations with Mews.
If you're new to Touch Stay, then check out the Getting Started collection for hints and tips on the quickest way to build out your welcome book content.
Step 5. Guide sharing options
There are two main ways to send your guide link to guests.
To automatically share a trackable guide link for each booking, you can email or text guests through Message Hub, Touch Stay's messaging tool. The reservations from Mews will then follow the message workflow you set up and any default settings as defined by the templates that you create.
See the Message Hub help articles for how to add message templates and create a notification journey for your guests.
If you are using the Mews messaging tools to communicate with guests, you can copy and paste the relevant guide link into your Mews message templates using the Quick share link. In the new Hub, open the guidebook, click Invite guests and copy the Quick share link (legacy Hub: the Invite & Share tab of each guide).
You can also download the Quick Share links for all your guides in bulk from General Settings → Downloads → Quick Share Links (legacy Hub: Guides → Downloads).
Step 6. Sync reservations
Once your guides and message templates are ready, you can start syncing with Mews.
Go to the Sync Reservations tab on the Integrations page (legacy Hub: Sync reservations).
Choose whether to import all your future reservations or only new ones:
If you are new to Touch Stay, choose All reservations.
If you were already using Touch Stay messaging before you connected your Mews account, choose New reservations only to prevent duplicate reservations being imported.
Select the guides you want to sync using the checkboxes — Select all is at the top, next to Sync Selected — and click Sync Selected.
If you have selected All reservations, all your future-dated reservations from Mews will now be imported and will generate invitations and schedule email or SMS messages based on the booking details and your Touch Stay message templates. All future reservations for Mews spaces matched to Touch Stay guides with the sync active will also now be imported automatically.
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