Videos can be added into any topic in your guide and are a great way to show off your property, appliance instructions or even a guest welcome video.
Table of contents:
Adding videos
There are two ways to add videos:
At the top of the topic box: ideal if you want just one video in a topic.
Inline with your topic text: at any position in the topic content box - ideal if you want to add several videos or images to a single topic
In both cases, you have to find the video you want to add and copy the sharing URL. You will need this to link the video in your guide. It's not possible to upload videos directly as you would do for photos as this can make your guides load slowly. Videos can be linked from the following video platforms:
YouTube
Vimeo
Instagram
Facebook
Tiktok
Wistia
Loom
Streamable
(Note that the privacy settings on your video must be set to public access. If it's your own video and you want it visible in your guide but not visible to the general public, set the video access level to unlisted. Do not select private, otherwise only you will be able to view it!).
How to add a video at the top of your topic
In the new Hub
Open the topic: click its name in the content tree, or click the three dots (⋯) → Edit.
On the Content tab, go to Featured media and click Add photo or video (or Change).
Click New Photo/Video from URL, paste your video sharing URL in the Insert URL box and click Submit.
Click Save Changes.
In the legacy Hub
Go to Content Hub, click the 3 dots menu to the right of your chosen topic. Click 'Add media'
Click New Photo/Video from URL then paste your video sharing URL in the Insert URL box. Click Submit.
Your video will now show at the top of the topic when it is opened.
How to add a video inline at any position in the topic
In the new Hub
Open the topic and, on the Content tab, place your cursor where you want the video.
Click the image icon in the text editor toolbar.
Click New Photo/Video from URL, paste your video sharing URL in the Insert URL box and click Submit.
Click Save Changes.
In the legacy Hub
Go to Content Hub, click the 3 dots menu to the right of your chosen topic. Click the image icon in the topic content tool bar.
Click New Photo/Video from URL then paste your video sharing URL in the Insert URL box. Click Submit.
Your video will now show inline with other text or content in this topic when it is opened.
How to remove a video
In the new Hub: open the topic, click the trash icon in Featured media (or delete an inline video like text), then click Save Changes.
In the legacy Hub: go to Content Hub, click the 3 dots menu to the right of your chosen topic. Scroll down and click 'Remove' on the video.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.