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How to control who sees a moment and when

The Timeframe & Access tab has toggles that let you control exactly when a moment becomes visible to your guest — useful for keeping details like access codes hidden until they're needed.

Alongside the start time, the Timeframe & Access tab has toggles that let you control exactly when a moment becomes visible to your guest — useful for keeping details like access codes hidden until they're needed.

Table of contents:


What it does

Under Allow access to this timeline moment, each moment has up to four toggles:

  • Before the guest arrival — on by default. Turn off to hide the moment before your guest arrives. On Pre-arrival this toggle is locked on.

  • Before the moment — on by default. Turn off to hide the moment before its own start time.

  • After the moment — on by default. Turn off to hide the moment once the next one starts, for example to hide check-in codes after check-out.

  • After the guest departure — off by default. Turn on to keep the moment visible after your guest leaves.


What your guests see

A moment your guest can't open yet still shows in the moments strip with its title, but with no content inside — its widgets simply aren't sent to their device.


Good to know

  • These toggles work alongside your invitation's Access Level settings — they can only restrict access further, never open up content the invitation has already closed off.

  • If a guest's stay has no dates (for example a Quick Share link), none of these toggles apply and every moment is open.

  • Post-stay only shows the Before the guest arrival and Before the moment toggles. Post-stay starts at check-out. Because After the guest departure isn't offered for it, guests whose stay has dates can't open Post-stay after check-out. They can only see it beforehand, while Before the moment is on. Guests without stay dates aren't affected.

  • If you switch Before the guest arrival off, Before the moment is locked, because arrival is already the wider of the two rules.


🤝 Need help?

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You can also reach out to our team at [email protected], and we'll be happy to help.

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