A master account is the parent account that other accounts, called members, are linked to. Master accounts work differently from standard accounts in the Hub, including when it comes to the New Hub. This article explains what to expect.

Table of contents:

In the legacy Hub, standard accounts see a Switch to new hub option at the bottom of the left menu. Master accounts don't see it, so you can't switch from there.

If you open a link to a New Hub page while your master account is on the legacy Hub, Touch Stay opens the matching legacy page instead.

This applies to the master account itself. Your member accounts still see Switch to new hub and can switch like any standard account.

If your master account is using the New Hub, the left menu is shorter than a standard account's. The main items are:

These items aren't shown in the left menu for master accounts: Guidebooks, Contacts, Messaging & Chat, Store, Campaigns, Tours & Activities, Integrations, Data Dashboard, Account library and Referral program. Each member's guidebooks are listed on the Members page instead.

⚠️ The legacy Hub doesn't show Switch to new hub to master accounts, so you won't find the option there to come back. If you want to return to the New Hub after switching back, contact our support team.

📖 Learn more: How to switch between the new and legacy Hub. Its steps for coming back to the New Hub apply to standard accounts, not master accounts.

Some settings in General settings aren't shown or offered to master accounts:

Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.

You can also reach out to our team at [email protected], and we'll be happy to help.